Refund Policy

If a video or an AI character image fails, its credits are returned to your balance. Payments are sold through Link, operated by Stripe, and refunds of payments follow Link's purchase policies.

If a video or an AI character image fails, or is stopped after the 30-minute limit, its credits are returned to your balance. Once a video or image has started, it can't be canceled. This is a credit return, not a payment refund.

Purchases are sold through Link, operated by Stripe, which is the merchant of record and handles payment support. Refund requests go to Link support (support.link.com) and are decided under Link's purchase policies. Refunds include any sales tax or VAT you paid.

Credits have no cash value and can't be exchanged for money. Credits you buy and bonus credits from invites never expire while your account is open.

Deleting a video from My videos doesn't give its credits back. Deleting a character or an outfit doesn't give its credits back.

You can change plans or cancel any time from the billing page. Moving to a bigger plan charges its full monthly price right away, adds its credits right away and moves your billing date to that day; the unused part of the old plan isn't refunded or credited, and the credits it gave you stay. Moving to a smaller plan takes effect on your next billing date. Canceling (Manage subscription) stops future renewals, and the credits you already have stay usable.

When a purchase is refunded, by us or by Link or Stripe, or you dispute it with your bank, the credits that purchase gave are taken back automatically, in proportion to a partial refund, and never below a zero balance. If you win a dispute, the credits are returned.

Invite bonuses earned by a refunded or disputed payment are taken back from both accounts, also never below zero.